As an At Home Expert, you'll be part of the Revolution, working to make the customer experience as rewarding as the products themselves. Your technical expertise supporting the Apple Mac product line, your creativity and your innovation towards customer delight will help us help our customers as they strive to achieve their aspirations. We offer you the opportunity to work independently in your home office. You will receive all the wonderful benefits of working for an amazing company without ever leaving your home.
Desired Qualifications: • Previous experience in high tech customer service •Flexibility to work varied shift on a 7 day schedule •Analyze and resolve a wide variety of complex technical customer issues •Exceptional written and verbal communication skills • Leadership skills in an area of technical speciality •Superior time management and prioritization skills •Apple Mac Computer and Apple (Leopard) operating system experience strongly required
Workspace Requirements: (if not currently present, will acquire) • A private workspace in your house, where ambient noise can be minimized during work hours. • A workspace with a desk and ergonomically fitted chair that allows proper installation of your technical equipment. • An analog phone line that can be dedicated to contact center calls (monthly allowance provided). • Internet service meeting minimum system requirements (monthly allowance provided). • Self-motivated and able to work remotely from co-workers and management.
Must have a newerApple Mac and experience with OS Leopard operating system
Compensation and Benefits:
Your Ideal Company: •Award Winning Customer Service • Cutting Edge Technology •Employee Benefits Plan •Performance Recognition •Highly Recognized •Green
About Us:
America!s most admired company (FORTUNE 2008). We believe in hard work with a fun, creative environment. We believe each customer interaction is an opportunity to delight, impress, engage and inspire. We are looking for the right passionate people to help expand one of the fastest growing technology companies in America.
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